| dc.contributor.author | Eti İçli, Gülnur | |
| dc.contributor.author | Kuğuoğlu, Sema | |
| dc.contributor.author | Eti Aslan, Fatma | |
| dc.date | 2019-06-30 | |
| dc.date.accessioned | 2019-07-01T10:41:49Z | |
| dc.date.available | 2019-07-01T10:41:49Z | |
| dc.date.issued | 2006 | |
| dc.identifier.citation | İçli, G. E., Kuğuoğlu, S., & Aslan, F. E. (2006). Sosyodemografik değişkenlerin hasta memnuniyetine etkisi. Marmara Üniversitesi İ.İ.B.F. Dergisi, 11(1), 383-400. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.11857/959 | |
| dc.description.abstract | Patient satisfaction is an important measure of service quality (SQ) in health care organizations. Patient satisfaction and their expectations of care are valid indicators of service quality. This article reports the results of a survey patient satisfaction according to sociodemegraphic characteristics administered by interwiew in 1200 patients discharged from a university, goverment and social security hospital in Istanbul, Turkey. In this study, SERVQUAL scale was used for determining patient satisfaction with overall health care. Sociodemegraphic characteristics of the patients (gender, education level etc.) with regard to patient satisfaction were determined. | |
| dc.language.iso | tur | |
| dc.relation.ispartof | Marmara Üniversitesi İ.İ.B.F. Dergisi | |
| dc.rights | info:eu-repo/semantics/openAccess | |
| dc.subject | Hasta Memnuniyeti | |
| dc.subject | Sosyodemografik Değişkenler | |
| dc.title | Sosyodemografik Değişkenlerin Hasta Memnuniyetine Etkisi | |
| dc.type | article | |
| dc.department | Fakülteler, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümü | |
| dc.relation.publicationcategory | Makale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı | |
