Faculty of Tourism https://hdl.handle.net/20.500.11857/27 2026-06-02T13:51:08Z 2026-06-02T13:51:08Z Akay, Bayram Tokatlı, Cemre Aksoy, Merve https://hdl.handle.net/20.500.11857/4341 2023-01-28T12:11:24Z 2017-01-01T00:00:00Z

Kırklareli Ve Edirne İllerine Yönelik Bir Turizm Potansiyeli Değerlendirme Çalışması Akay, Bayram; Tokatlı, Cemre; Aksoy, Merve Marmara bölgesi Trakya bölümünde yer alan Edirne ve Kırklareli illeriiklim özellikleri, doğal yapıları, ulaşım imkânları (E-5 ve Tem otoyolu) ve önemli turist gönderen bölgelere yakınolmaları (Yunanistan, Bulgaristan, İstanbul, Tekirdağ) bakımından birbirlerineoldukça benzerlik gösterirler. Araştırmanın amacı, Edirne veKırklareli illerinin turizm potansiyeli, turizm arzı ve talebi açısından ortayakoymaktır. Araştırmada nitel araştırma yöntemi kullanılmış ve ulaşılan dokümanlararaştırmanın amacına uygun olarak analiz edilmiştir. Edirne’nin konaklama arz kapasitesinin büyükbir bölümü şehir merkezi ile kıyı turizminin önemli yeri olanEnez ilçesi ve Keşan ilçesi Erikli Köy’ünde yeralmaktadır. Kırklareli ilinde ise; konaklama tesislerinin çoğu merkez ve yörenin denizekıyısı olan İğneada ve Kıyıköy beldelerindedir.  Her iki ilde de son yıllarda yeni otelleraçılarak konaklama arz kapasitelerinde ve turizm talebinde önemli artışmeydana gelmiştir. Edirne ve Kırklareli illeri öncelikli kültürturizmi, ekoturizm, kırsal turizm, kıyı turizmi ve mağara turizmi gibi birçok alternatif turizminbir arada yapılabileceği önemli potansiyele sahiptir. DergiPark: 370607; kusbder

2017-01-01T00:00:00Z Akay, Bayram Türkay, Oğuz https://hdl.handle.net/20.500.11857/3748 2023-01-28T12:17:29Z 2014-01-01T00:00:00Z

ARAÇ KİRALAMA İŞLETMELERİNE YÖNELİK MÜŞTERİ ŞİKÂYETLERİNİN ANALİZİ Akay, Bayram; Türkay, Oğuz It has always been obligation for corporations to satisfy their customers to whom they owe their existence. Complaints put over at unsatisfying cases by customers are the most important source of information for corporations to improve themselves. The aim of the research is to diagnose the customer complaints about car rental corporations and offer solutions. In this scope, 151 complaints stated on www.sikayetvar.com between 01.01.2012 - 01.01.2013 of all in Turkey about daily car rental are investigated through content analysis. According to our investigation result, it is identified that the primary complaint about car rental companies the wages, vehicles and contracts, bookings subjects. Solutions are offered for corporations regarding the percentages of complaints; İşletmelerin varlığını borçlu olduğu müşterilerini memnun etmesi her zaman zorunluluk olmuştur. Müşterilerin memnun olmadıkları noktalarda ortaya koydukları şikâyetler de işletmelerin kendilerini geliştirmelerinde temel alacakları en önemli bilgi kaynağıdır. Araştırmanın amacı araç kiralama işletmelerine yönelik müşteri şikâyetlerinin tespit edilmesi ve çözüm önerilerinin sunulmasıdır. Bu kapsamda 01.01.2012 - 01.01.2013 tarihleri arasında www.sikayetvar.com sitesinde yer alan tamamı Türkiye’deki günlük araba kiralama ile ilgili toplam 151 şikâyet içerik analizi yoluyla incelenmiştir. Araç kiralama işletmeleri hakkındaki en belirgin şikâyet konularının ücretler, araç ve sözleşmeleri ile rezervasyonlar olduğu incelememiz sonucunda belirlenmiştir. Şikâyet oranları dikkate alınarak ilgili işletmeler için öneriler ortaya koyulmuştur. DergiPark: 73207; ejovoc

2014-01-01T00:00:00Z Akgündüz, Yılmaz Eser, Seçkin https://hdl.handle.net/20.500.11857/3482 2023-01-28T12:23:25Z 2020-01-01T00:00:00Z

The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment Akgündüz, Yılmaz; Eser, Seçkin Purpose - This empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment. Design/methodology/approach - Data were collected via a questionnaire on a convenience sample of tourist guides during February-March 2018. A total of 172 valid questionnaires were collected, of which 100 were online and 72 face-to-face. The hypotheses were tested through multiple regression analyses. Findings-The results show that job stress reduces both the affective and normative commitment of tourist guides whereas tourist incivility only reduces their normative commitment. The results also show that job satisfaction increases their affective commitment. Practical implications - The results show that vocational commitment of tourist guides can be strengthened when job stresses are reduced, they are faced with less incivil behaviors and job satisfaction increases. Tour operators and travel agency managers can implement managerial practices that will reduce the job stress of tourist guides and increase job satisfaction. At the same time, it can be ensured that tourist guides develop a positive attitude toward their profession by supporting the legalization and implementation of regulations that protect from incivil tourist behavior. Originality/value - Although both job stress and job satisfaction have received past research attention, no research has studied them in an integrated form with tourist incivility and vocational commitments of tourist guides. In this study, it is predicted that tourist incivility and job stress both affect the job satisfaction and vocational commitment of tourist guides. Conducting such a study of tourist guiding is important because the literature survey reveals that only very limited research has been done into the work of this profession.

2020-01-01T00:00:00Z Selçuk, Onur Karakaş, Hatice Çizel, Beykan Çiftçi, Şükrü Fırat Öksüz, Fulya Coşkun https://hdl.handle.net/20.500.11857/3457 2023-01-28T12:17:26Z 2021-01-01T00:00:00Z

Comparative Analysis of Residents' Attitudes Toward Sustainable Tourism Development Using a Multi-Criteria Decision-Making Technique Selçuk, Onur; Karakaş, Hatice; Çizel, Beykan; Çiftçi, Şükrü Fırat; Öksüz, Fulya Coşkun The main purpose of this study was to comparatively examine the factors that affect the attitudes of different resident groups (local and foreign) toward sustainable tourism development. In the study, the cause and effect relationship between contextual factors that affect residents' attitudes toward sustainable tourism development have been analyzed using a multi-criteria decision-making technique for the first time. Moreover, the sub-criteria specifying the environmental, social, economic, and cultural impacts of sustainable tourism were analyzed with the DEMATEL technique. According to the study results, while seasonality was the most affecting factor for the locals, the environmental benefit was the most affecting factor for foreign residents. The factors most affected for the locals were environmental, cultural, and social benefits, and the most affected factors for foreign residents were cultural and social benefits. The results of the study provide important insights for destination planners.

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